NUX Manchester – 16th September 2019 – Service mapping to make friends and influence people

NUX Manchester meet-ups are kindly sponsored by BookingGo.

The next NUX Manchester event is taking place on Monday 16th September 2019 in our regular home at the office of BookingGo, at 35 Fountain Street, just behind Primark in Manchester City Centre.

Join us from 6:30pm for food, drinks and networking. The talk will start at 7:00pm.

Service mapping to make friends and influence people

Katherine Wastell and Louise Nicholas

We know service design helps make good products and services, but what’s less commonly known is how effective it is for communication. In this talk, we’ll be looking at how service maps will align your product team and focus stakeholders.

About Katherine and Louise

Katherine is Head of Digital Design at Co-op, leading the design of products and services at Co-op Digital. Her background is in product design, specialising in visual and interaction design. Prior to the Co-op she ran a service design agency in Manchester, and before that worked on Sport and iPlayer at the BBC.

Louise is a product designer with over 8 years experience in user research, interaction and service design. She’s worked with the BBC, Manchester City Football Club, and currently Co-op Digital, designing and building compelling digital products and services.

Running order

6:30 – 7:00 Free pizza, beer, soft drinks & refreshments provided by our sponsors BookingGo
7:00 – 8:00 Katherine and Louise’s talk
8:00 onwards Open discussion and networking (with more free beers)



Places are limited. Please only reserve a ticket if you are able to attend.

How to find us