NUX Liverpool – Service mapping to make friends and influence people – 1st July 2019

Our fourth NUX Liverpool event of 2019 includes a talk by Katherine Wastell and Louise Nicholas titled “Service mapping to make friends and influence people”

This NUX Liverpool meet-up is kindly sponsored by Aiimi and is taking place on Monday 1st July at Avenue HQ, 17 Mann Island, Liverpool L3 1BP.

Join us from 6:00pm for drinks, pizza and networking. Talks start at 6:30pm.

Service mapping to make friends and influence people

with Katherine Wastell and Louise Nicholas

We know service design helps make good products and services, but what’s less commonly known is how effective it is for communication. In this talk, we’ll be looking at how service maps will align your product team and focus stakeholders.

About Katherine and Louise

Katherine is Head of Digital Design at Co-op, leading the design of products and services at Co-op Digital. Her background is in product design, specialising in visual and interaction design. Prior to the Co-op she ran a service design agency in Manchester, and before that worked on Sport and iPlayer at the BBC.

Louise is a product designer with over 8 years experience in user research, interaction and service design. She’s worked with the BBC, Manchester City Football Club, and currently Co-op Digital, designing and building compelling digital products and services.

Running Order

6:00 – 6:30 Free pizza, beer & soft drinks tab provided by our sponsors, Aiimi
6:30 – 7:00 Katherine and Louise’s talk with Q&A
7:00 onwards Open discussion and networking

Note: a range of vegetarian and meat-based pizzas will be provided (via Dominos), plus a selection of alcoholic drinks and soft drinks, but you’re more than welcome to bring your own food and refreshments should those provided not be suitable.


Places are limited. Please only reserve a ticket if you are able to attend.
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