NUX Liverpool – Designing services that deliver – 18th November 2019

Our last NUX Liverpool event of 2019 includes a talk by Ben Sprung, Elisse Jones & Lawrence Kitson titled “Designing services that deliver”

This NUX Liverpool meet-up is kindly sponsored by Aiimi and is taking place on Monday 18th November at Avenue HQ, 17 Mann Island, Liverpool L3 1BP.

Join us from 6:00pm for drinks, pizza and networking. Talks start at 6:30pm.

Designing services that deliver

with Ben Sprung, Elisse Jones & Lawrence Kitson

The team at Find Out will explore what makes a good service and the role that design can play. They will ask why service design is currently all the rage and put it in the context of the evolution of design thinking, explaining its importance to you as a designer. Finally, they will walk you through case studies contextualising their approach.

About the speakers

Elisse Jones

Elisse has worked for over 15 years leading teams in organisations to create and deliver effective digital strategies, based on user research and service design. She is experienced in running research led discoveries and google design sprints to help you to understand your users and their motivations.
Elisse coaches teams in agile and lean techniques while working to transform and improve delivery across the entire organisation.
Elisse started her career at Deloitte and amongst others she has worked with Co-op, Government Digital Service (GDS), DWP, DfE, The Labour Party, Local Government, TfL.

Lawrence Kitson

Lawrence is a designer who helps organisations translate strategy into delivery through the application of strategic service design, design thinking and lean product development techniques.
He’s helped design a Master’s degree in Digital Experience Design, mentors students through their final projects and is currently coaching teams at Lloyds Banking Group. Lawrence is a Public Digital affiliate and cut his design teeth at ustwo and Sony Ericsson.

Ben Sprung

Ben is a user researcher. He did an MA in Digital Experience Design at Hyper Island where he learned to approach problems using design thinking. He puts research at the heart of problem-solving.
Ben has recently set up Find Out a user research lab in Liverpool. Helping teams and organisations to deliver high quality user research and build capabilities in a research led approach.
Prior to setting up Find Out he worked delivering strategy and research at mN, magnetic North in Manchester.

Running Order

6:00 – 6:30 Free pizza, beer & soft drinks tab provided by our sponsors, Aiimi
6:30 – 7:00 Ben, Elisse and Lawrence’s talk with Q&A
7:00 onwards Open discussion and networking

Note: a range of vegetarian and meat-based pizzas will be provided (via Dominos), plus a selection of alcoholic drinks and soft drinks, but you’re more than welcome to bring your own food and refreshments should those provided not be suitable.


Places are limited. Please only reserve a ticket if you are able to attend.
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