NUX Online – 2nd September 2020 – User research within the public sector – moving the mountain

We’re back after a short summer break!

The next NUX event is on Wednesday 2nd September 2020. In light of government advice, this will be a virtual event, powered by Zoom.

Join us online from 6:00pm ready for the talk which will begin at 6:05pm.

User research within the public sector – moving the mountain

Annaliese Lamb

Government programmes of work are often complex groups of interconnected projects and systems. This technical complexity makes user research vitally important across government programmes, to ensure technical constraints don’t solely direct the system design.

By embedding UX into the process and adhering to standards, we make sure the systems are usable and accessible by all.

During this talk, Annaliese will discuss the Government Digital Service (GDS) standards most relevant to user research. Her experience of how user research is embedded into project teams within the public sector and, the importance of self-care when working in UX specifically within the public domain.

About Annaliese

Annaliese LambAnnaliese is a lead user researcher with a strong track record of helping organisations design user-centred products through user research and applying psychological principles to digital services.

Having worked within the public sector for the past 2 years, Annaliese has a wealth of experience in working to the Government Digital Service standards. Her public sector roles have included senior user researcher at the Ministry of Justice, and lead user researcher and internal service assessor at HMRC.

Follow Annaliese on Twitter @Annaliese88 and LinkedIn.

Running order

6:00– 6:05 Join us online, get settled in ready to start at 6:05pm
6:05– 7:05 Annaliese’s talk
7:05– 7:30 Q&A and open discussion


Secure your place

Sign up to the Zoom webinar for this virtual NUX meet-up.