Hello again Manchester!
We’re delighted to return for our second event in 2023. We’ll continue the conversation with our community to network and listen to two lightning talks featured below.
The event is kindly hosted and sponsored by SODA (School of Digital Arts – MMU). Join us from 5.30pm for food, drinks and networking. The event will start at 6pm.
5.30pm – 6.00pm – Networking, food and drinks
6.00pm – 6.15pm – Intro from the NUX team followed by welcome and overview of SODA from Jill Griffiths, Head of the School of Digital Arts
6.15pm – 6.45pm – Product Thinking to Service Thinking (Colin Preston – Code)
|Because customer experiences are infinitely more complex today and influenced by people, technology and business processes, we recognised our design practice needed to expand beyond product design towards service transformation and organisational change.
We will share our journey and approach to how we created a service-thinking design practice with the skills and process needed to facilitate, design and deliver service transformation inside and out the organisations we work with.
We will talk about:-
6.45pm – 7.00pm – Break
7.00pm – 7.30pm – The challenges of being user-centred (Chris Burns – BBC)
|We all want our teams, products and services to be user-centred, but making that happen consistently, is difficult. We all have our biases and make assumptions, often without realising that’s what we’re doing.
In this talk, Chris will talk through some of the challenges that he and his team faced whilst working with Team GBs Olympic and Paralympic athletes, coaches and support staff.
He’ll share some of the techniques the team used to deal with difficult stakeholders and their assumptions, how they iterated multiple products quickly and how being user-centred was at the heart of everything they did.
7.30pm – Wrap up and after social at The Salutation
How to get tickets
By booking a ticket, you confirm it is OK for NUX to store your details so we can contact you about any event updates.
How to find us
By car – SODA is located at Manchester Metropolitan University. There’s several car parks situated nearby. Click here to see a list of nearby car parks.