NUX Manchester meet-ups are kindly sponsored by Rentalcars.com.
The next NUX Manchester event is on Monday 8th May in our regular home at the office of Rentalcars.com, 35 Fountain Street, just behind Primark in Manchester City Centre.
Join us from 6:45pm for food, drinks and networking. The talk will start at 7:15pm.
Under the bonnet: The engine driving a great customer experience
With Supriya Uchil, Daniel Turley & Andrew West
Taking a family holiday is always full of excitement building from the booking, through the countdown to the day, the packing (not forgetting your beach towel!) and the flight. Rentalcars.com has been alongside 8.5 million drivers over the last year helping them find the right car from them with a supplier of their choice. Talking about "under the bonnet", we will explain how through influence from the West Coast, capturing insight from our customers and driving efficiency with internal processes; we’re iterating our customer experience with their needs firmly in the driving seat.
About Supriya Uchil
Supriya is a product technology executive who currently is the Chief Product Officer of Rentalcars.com, the largest online car rental company. Supriya has over twenty years of experience in product and engineering executive roles across the west coast of America.
She was with Amazon.com in Seattle for over a decade focusing on the core customer experience on a variety of products including retail, social and Kindle. Her last role at Amazon.com was the technical advisor to the Sr. Vice President of Kindle devices. Prior to that, she worked in a variety of start-ups including Zynga and pro.com. Supriya has a dual masters degree with a masters in distributed computing from Michigan Technological University and an MBA from Wharton Business School.
Supriya loves product innovation and believes that design thinking is at the core of product disruption. She enjoys talking at conferences that sit at the confluence of product design and technology innovation.
About Daniel Turley
Daniel is Head of Design at Rentalcars.com. While flirting with the idea of becoming a artist, Daniel accidentally found himself designing websites and has been creating digital products ever since.
Since joining Rentalcars.com in 2008, Daniel has instrumental in introducing a culture experimentation, developing customer led product teams and growing the UX team from 1 to over 20.
Daniel is passionate about designs ability to unlock the potential of ideas and loves the opportunity Rentalcars.com gives him and his team to imagine, design and build the future of travel.
About Andrew West
Andrew product owns the Confirmation, Amendment and Cancellations team at Rentalcars.com. After 9 years working within a digital agency developing ecommerce websites and back office systems for multi-industry clients, Andrew moved in-house to Rentalcars.com 4 years ago. Passionate about UX and delivering customer driven products that have a measurable impact, he has led experimentation throughout the booking path and now concentrates on optimising the Self Serve areas of the post booking web experience.
|6:45 – 7:15||Free pizza, beer, soft drinks & refreshments provided by our sponsors Rentalcars.com|
|7:15 – 9:00||Supriya, Daniel and Andrew’s talk|
|9:00 onwards||Open discussion and networking (with more beers)|
Places are limited. Please only reserve a ticket if you are able to attend.