The June meeting took the group to Leeds, and Tero’s talk on how we define User Experience (slides to follow). In a free-roaming discussion we talked about the interplay between the various building blocks of user experience (usefulness, usability, desirability, findability, value, credibility), the value and pitfalls of metrics and the mysteries of brand loyalty.

A big thanks to Tero for arranging the venue and giving a really great presentation.

Next time we’ll be back in Manchester – agenda to be decided.